Customer Support Centre : Manual : Control Panel : Account Management Tools
Welcome to the Account Management Tools section of the Efficient Hosting Control Panel support pages where you will find information about all aspects of using the available options.  
The links in this section are as follows;
Introduction : Mail Manager : Web Mail : Add/Remove Email Accounts : Default Email Address
Email Forwarders : Auto Responders : Email Blocking : Mailing Lists : Change Password
FTP Manager : Sub Domains
This page provides documentation of the Account Management Tools in your Control Panel.

For ease of use, we have split the documentation of the many Control Panel options into the following categories:

  1). Analysis And Log Files
  2). Account Management Tools (this page)
  3). Site Management Tools
  4). Pre-installed Scripts & Scripting Tools
  5). Advanced Tools
  6). Support Tools

For a complete list of Control Panel options, click here to return to the main Control Panel support page.
Mail Manager Mail Manager
The Mail Manager contains a number of sub-options which can be used to set up and manage Email accounts, autoresponders and mailing lists....

Web Mail
Web Mail Allows you to send and check your Email by logging in to a user-friendly web-based interface, similar to that operated by Hotmail. This can be particularly useful when away from your home or office. This feature allows you to safely access your mail from anywhere you can access the web, without needing to install or reconfigure a dedicated Email program. All you need is a computer connected to the Internet and a web browser.

One thing to be aware of is that when Emails are "deleted" from within Web Mail they are actually moved into the Trash folder rather than being deleted outright. Also, when Emails are sent from Web Mail, a copy will be kept in the Sent folder. In order to avoid gradually running out of account space, you will need to delete the older Emails from both your Web Mail Inbox and Sent folder, as well as clearing out your Web Mail Trash folder, from time to time. The Trash folder can be emptied by clicking the Empty Trash icon, represented by a picture of a dustbin.

For convenience, you may also access Web Mail directly, without going through your Control Panel, by going to the URL
Please be aware that for all Email accounts other than the "Main Account" (which uses the master user name for your hosting plan) the user name will include your master domain name and will be of the form

Add/Remove Email Accounts
This option allows you to add or remove Email accounts. Email sent to each account will be stored in a separate mailbox ready for downloading to a POP3 compatible Email program such as Microsoft Outlook, Netscape Mail or Eudora. Alternatively, you may view each mailbox using the web-based Web Mail facility which is available in your Control Panel.
It is important to realise that all mail sent to will reach your "main" mailbox by default (unless a specific mailbox, forwarder or autoresponder exists for this particular address), so there is no need to set up a separate mailbox for unless you want any mail sent to this address to be stored and accessed separately.
You may also update the password for each mail account using this option. The "Main Account", which may not be deleted, uses the master password for your hosting plan which may be updated via the Change Password option.
When configuring your Email program you should use the full Email address including your master domain name (eg as the user name when accessing any Email accounts you have created. This is in contrast to the preinstalled "Main Account" for which you may use your normal hosting plan user name (without appending
See our Email Tutorial for more help with Adding Email Accounts and Setting Up Your Email Program.

Default Email Address
When the server receives an Email sent to it will first check to see if you have set up an Email account (a POP3 mailbox), an Email forwarder or an auto responder specifically for this address. Any incoming mail which is "unmatched" by any mailbox, forwarder or auto responder will be stored in your default Email account. This allows you to accept Email sent to various different Email addresses (e.g., and without having to set up (or separately download from) a number of different POP3 accounts.

The default Email account is normally your "Main Account", which has the same username and password as your web hosting plan. Using this option, you can override this by selecting another Email account to be the default. The default address may be changed to an external Email address or the Email address of any mailbox at your master domain.

This option is particularly useful if you wish to have all incoming mail (actually all "unmatched" mail) forwarded to an external Email address (i.e. an address not based on your account domain name, such as the Email address provided by your ISP).

You may wish to simply discard all "unmatched" mail. To arrange this enter :blackhole: in the box, being sure to include the colons on either side of the word blackhole. Please be aware that the :blackhole: setting will cause all "unmatched" incoming mail to be automatically and permanently deleted - you will never get to see it!

You may also find this option useful if you have any parked or pointed domains. By default, any mail sent to parked or pointed domains will end up in the "main" mailbox of your hosting account. If you prefer to be able to access the mail sent to a particular parked/pointed domain separately from mail sent to any other domains at your account, this can be done by changing the default address for this domain. In order to change the default address for a domain other than your master domain, simply select the appropriate domain name from the drop-down box when making the change in your Control Panel. For more on understanding and customising mail handling for parked and pointed domains, please refer to the Parked/Pointed Domains section of our Email documentation.

Email Forwarders
Email Forwarders (or aliases) are Email addresses which forward or redirect mail to one or more other Email addresses. They can either be set up to forward to an external Email address or to another address at the master domain of your account. Forwarding to another address at your domain has the effect of placing the mail in the POP3 inbox belonging to the address to which the mail is forwarded. This is sometimes called aliasing and allows you to have various different Email addresses all stored in a single mailbox other than the Default one. You can set up as many Email forwarders as you like.
If you need to set up an Email address to forward a copy of each incoming Email to more than one forwarding address then, instead of setting up each forwarder separately, you can save time by entering all of the target Email addresses in one go, separating each address with a comma or semi-colon.
You shouldn't normally create a POP3 Account for the same address as that of a forwarder, unless you want to keep a copy in the POP3 mailbox in addition to the copy being forwarded. If you set it up this way and only download the forwarded Emails then the copies left in the mailbox may eventually grow to use up all of the allocated disk space for your account, so please be careful to avoid this happening.
You can effectively set up a "catch-all" forwarder, which will forward all mail sent to any Email address at your domain (which is not matched by a specific mailbox, forwarder or autoresponder) to an external Email address of your choice, by changing your Default Email Address.
Email forwarders may be set up for e-mail addresses based on any domain at your account, including parked and pointed domains. Simply select the appropriate domain name from the drop-down box when creating the forwarder.
You may wish to simply discard all mail sent to a particular address at one of your domains. To arrange this enter :blackhole: in the target box, being sure to include the colons on either side of the word blackhole. Please be aware that the :blackhole: setting will cause all mail sent to the specified Email address to be automatically and permanently deleted - you will never get to see it!

Auto Responders
The Auto Responders option allows you to set up and edit auto responders for any Email addresses at your account domain(s). An auto responder will automatically reply to any mail sent to a specified Email address with a predefined reply. Auto responders are a good way of allowing your visitors to request standard information, such as FAQs and price lists, simply by Emailing a special address such as You can also set up an auto responder to let people know that you are away from your office, or on holiday, and will get back to them when you return. Another example of how they might be used is to send an automated message confirming receipt of any enquiries, possibly even giving the current average reply time and warning of any temporary administration backlogs.

You may create an auto responder, or modify an existing one, from the Autoresponder Maintenance screen. This screen may be accessed by selecting the Auto Responders option from the Mail Manager in your Control Panel. To create a new auto responder, begin by clicking the Add Autoresponder link at the bottom of the screen. You may then enter an e-mail address for the auto responder into the Email box. The domain part of the address (the part after the @ symbol) is selected from a drop-down box, and may be your master domain or any other domain which is parked (or pointed) on your account. Any e-mails sent to this address will trigger the auto responder to activate and cause an e-mail to be sent back, with the Subject and content (or "Body") which were specified in the appropriate boxes when the auto responder was created. The From box may be used to specify the name which the auto responder will be sent from. This is the name which will appear in the "From" field of the recipients e-mail program. Finally, click the Create/Update button to confirm your settings and create the auto responder.
You may modify an existing auto responder by clicking on the Edit button which will appear next to the auto responder in the Autoresponder Maintenance screen. Similarly, an auto responder may be removed altogether by clicking the appropriate Delete button.

Whilst it can work well to use an auto responder for a contact Email address which you list on your web site, we strongly suggest that you don't set up an auto responder for your main Email address which you use as the reply address for your outgoing Emails. If you set up an auto responder for the address you use in outgoing Emails then it is only likely to be a matter of time before you Email someone who has their own auto responder. This can result in a never ending loop where their auto responder sends an automated reply which triggers your own auto responder which in turn triggers their auto responder again which in turn triggers your auto responder again...

It is important to be aware that if you set up an auto responder for a particular address then any e-mail sent to this address will only be kept on the server if you have also set up an e-mail account for this specific address. E-mails for which a specific mailbox hasn't been defined will only drop into the default mailbox if there are no auto responders (or forwarders) set up for them. This allows you to set up auto responders to which your visitors can send blank e-mails in order to request standardised information (eg FAQs, pricelists, etc.) without having unwanted e-mails building up in your account space. But please be warned that this also makes it possible to lose incoming e-mails by mistake. When setting up an auto responder for an address for which you wish to keep the incoming e-mail (a message saying you are on holiday and will reply as soon as you get back, for example), please make sure that a specific mailbox exists for this address, creating one if necessary.

Email Blocking
Email Blocking can be useful to block Emails you suspect of being unsolicited and unwelcome ("spam" Email). You can set a wide range of filters in order to specify which Emails you wish to reject. You can specify undesirable words or phrases within the subject or content of Emails, or block Email sent from particular addresses. The filters are very flexible and allow you to reject fields which match a particular phrase exactly, contain a particular word or phrase anywhere, start with a particular phrase, etc.
Any Email blocks you create will normally be applied to all domains at your account, including any parked or pointed domains.

Mailing Lists
The Mailing Lists option allows you to set up and administer one or more Mailing Lists which are a convenient way of communicating with many people at one time. Mailing lists may be highly technical, or social and recreational. They may be used to send a regular or occasional newsletter to a list of subscribers or they may be operated as a discussion group where subscribers can send messages for distribution throughout the group. Discussion groups may be either "open", with all contributions being distributed automatically, or "moderated", requiring a moderator to review each contribution before deciding whether to pass it on for distribution.
The Mailing List Manager which we provide is called Mailman. You can learn more about Mailman, and find extensive documentation, at the Mailman web site.

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Change Password Change Password
Allows you to change your main account password. This is the password you use to access your Control Panel, connect to your site by FTP and access your main Email account.
If you use Frontpage, your Frontpage password will be automatically changed if you use this option. Any MySQL database passwords will also be automatically updated to match your new account password.

For security reasons, you will be prompted for your old password before you can select a new one.
Passwords must be from 5 to 15 characters in length. In order to improve security, please avoid basing your password on a dictionary word or using a new password which is too similar to your old one.

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FTP Manager
The FTP Manager has a number of sub-options which allow you to set up and administer both username/password protected and anonymous FTP accounts for your plan...

FTP Accounts
Using this option you can set up FTP accounts so that particular users can upload (and download) files to particular sections of your site. The user name you sepcify when creating an FTP account should match the name of a sub-folder under the public_html folder of your account to which you want this user to have access. If a folder does not already exist of this name it will be automatically created. You will also need to specify the password that this user will need to use when FTPing to this folder and any sub-folders they might create. When setting up their FTP program they will need to append to the FTP account user name.
FTP accounts can be particularly useful when used in combination with a sub domain. After setting up a sub domain, you can then use this option to set up an FTP account and specify the password the user(s) will need to use when FTPing to the folder accessed by this sub domain. The FTP account must be set up with a username which matches the sub domain prefix. The system will then automatically associate the two.
As an example, an FTP account of user name support could be used to access the folder public_html/support (and any sub-folders of this folder). The extended user name, to be used when setting up FTP programs to access this FTP account, would be This FTP account could also be used to upload the pages for a support sub domain (which would be viewable on the web as, since the files for this sub domain would also be held in the public_html/support folder.

Anonymous FTP Controls
This option allows you to specify whether or not your account allows anonymous FTP. If you choose to allow it then guests can connect to your site and download files from the pubic_ftp folder (and its subfolders) without needing a password to log in. You may also choose whether to allow anonymous upload, whereby guests can upload their own files to the incoming sub-folder of the pubic_ftp folder.
In order to access your site using anonymous FTP, your visitors will need to log in using a user name of It is common practice, and considered polite, for anonymous FTP users to log in using their full e-mail address as their password.
Anonymous FTP is disabled for your account by default.

Anonymous FTP Message
Enables you to edit the welcome message that users will see when they log in to your account through anonymous FTP.

FTP Session Control
The FTP Session Control utility allows you to disconnect FTP users and cancel timed out FTP sessions.
Sub Domains Sub Domains
This option allows you to add (or delete) sub domains for your account. When you create a sub domain you will find a new directory in your account with the same name as the prefix (or "third level") of the sub domain you have just created. Any pages you upload to this folder will then be viewable using this particular sub domain. For example, if your master domain name were and you were to add a support sub domain then your visitors would be able to conveniently access the support section of your site by keying the sub domain into their web browsers. This should also be easier for them to remember as they don't have to remember exactly where on your site the support pages are actually located. In this example, if you were to upload the page index.html to the directory named support then it will be viewable on the Web at the address Of course, the same page can equally well (but less conveniently) be accessed at the address
In addition to the normal restrictions on account usage as covered in our Terms Of Service, we only normally allow sub domains to be used for different sections of a single web site and not for the hosting of multiple web sites under a single account. If you wish to share your account resources between more than one web site, we apply a charge of 5 pounds per month for each additional site. "Pointed Domains" can also be used for hosting multiple sites in a single account.
Sub domains may only be created under your main domain and won't work for parked or pointed domains. They share the resources of your main account, including the disk space and data transfer allowances.

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